Services

Why use Tactical Knowledge Offerings?

MAINVIEW is a great tool to monitor the z/OS system and all the
subsystems, i.e. DB2, CICS, etc running on the Mainframe. When used in
conjunction with AutoOperator, problems are identified before they
become PROBLEMS. Like any other tool, it occasionally needs to be
sharpened. MAINVIEW components are routinely being updated by the
developers. There are new features with almost every component
release. In the new and rapidly changing Main Frame environment of the
twenty-first century, IT departments benefit from help and education.

Tactical Knowledge Offerings can keep this valuable tool up to date:

        As a BMC Certified Services Provider, we are aware of the latest
product features. We work closely with the product support and
development.
        We offer Health Checks—an analysis of your current use of
MAINVIEW that will tell you what can be done to improve your use of the
tool.
        We will be sure you have the latest GA product releases and keep
you current with PUT level maintenance.
        We can provide education for your staff about the changes in
MAINVIEW, both in features and its operation.
        We can assist in the planning for major installations and perform
those installations, saving your staff the time it takes to install and
implement MAINVIEW.
        We can provide focused one on one or group education to
maximize knowledge transfer to your staff.
        We offer a level of customer service that comes with owner
involvement and individual attention.
        Our goal is your complete satisfaction with the MAINVIEW Product
Suite.
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